Refund Policy

We want you to feel confident in your purchase. Below is an overview of how returns and
refunds work.

Refunds

Approved refunds will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank or payment provider.
Shipping and handling fees are non-refundable.

Non-Returnable Items 

The following items are not eligible for return:

• Gift cards
• Final sale or promotional items
• Samples
• Apparel or merchandise (if applicable)
• Shipping and handling fees

Return Window

Our return window is 30 days.

After contacting our support team to request a return, a return label will be provided for download and printing.

Returns are accepted only for quality-related concerns.
There is no restocking fee.

Once approved and received, refunds are processed within 3–5 business days, depending on your financial institution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 72 hours/days of delivery.

When reaching out, include:

• Your order number
• Clear photos of the issue

Once reviewed, we’ll arrange a replacement or refund as quickly as possible.

Lost or Stolen Packages

If your order is marked as delivered but you did not receive it, please first check with neighbors or your building manager.

If the package cannot be located, contact our support team for next steps. Replacement or refund eligibility may vary depending on the circumstances.