Shipping policy

Order Processing

Orders are processed Monday–Friday, excluding holidays.
Most in‑stock orders are processed within 1–2 business days.
During launches, promotions, or high‑volume periods, processing times may be slightly longer. If there is a significant delay, we’ll notify you by email.

Shipping Methods & Timing
We currently offer the following shipping options at checkout:

Standard Shipping (First‑Time Orders)
First‑time orders are shipped with a 3‑day service (or similar) to get your first box to you quickly.
Estimated transit time: 2–3 business days after your order has shipped.
Economy Shipping (Recurring Orders)
Subscription renewals and most recurring orders ship via economy service.
Estimated transit time: 3–5 business days after your order has shipped.

Actual delivery times may vary based on your location, carrier delays, weather, and other factors outside our control.
Pre‑Orders & Launch Orders
From time to time, we may offer products on pre‑order:

Your payment method will be charged at the time of purchase.
The estimated ship date will be displayed at checkout and/or in your order confirmation email.
Once your pre‑order ships, it will follow the shipping timelines above (Standard or Economy, depending on order type).
If there are any material changes to the estimated ship date, we’ll email you with an updated timeline.

Shipping Rates

Shipping rates are calculated at checkout based on your order value, shipping method, and delivery address.
Any free shipping or launch offers will be clearly indicated on the product page or at checkout.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow your package’s progress.
Tracking updates may take up to 24–48 hours to appear after your order has shipped.

Shipping Destinations

We currently ship to the US but hope to expand in the future.
We do not ship to P.O. boxes, APO/FPO addresses, or international destinations outside of the above list at this time (subject to change).

Lost, Delayed, or Damaged Shipments

If your order is marked as delivered but you can’t locate it, please:
Double‑check your shipping address and surrounding area.
Check with neighbors or your building’s mailroom.
Wait 24 hours, as carriers sometimes mark packages delivered early.
If you still can’t locate your order, or if it arrives damaged, contact us at hello@tryanomalyhealth.com within 3 business days of the marked delivery date so we can help investigate and make it right.